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您的位置:首页 > 旅游资讯 > 取消及退款政策-Refund Policy.

取消及退款政策-Refund Policy.

Once an order is confirmed, you can request to cancel the order only if (1) it is 8 days or more before the tour departure and (2) the tour that you order  is no any other refund note.(3) the tour is not marked as non-cancellable.
If a tour cancellation is accepted, your tour payment will be partially refunded to you after deducted by a cancellation penalty of:
(1) 70% of the tour price if the cancellation is made between 3and 7days before the tour departure; not include of lose of flight tickets,train tickets,cruise tickets.
(2) 100% of the tour price if the cancellation is made within 3 days before the tour departure;
(3) Any cancellation is made for Speical days ,like national holidays,such as National Days,New Year Days,Christmas Days Thanksgiving Days etc., shall not be refunded.
(4) Dreams Travel reserves the right to reject any order cancellation if we believe, at our sole discretion, such cancellation is not appropriate. For example, any person failing to appear on the day of departure or during the trip is deemed automatic waiver of the right to the tour and shall not be refunded.
(5) If the tour marked any other refund policy,we can only refund you acoording to that  policy
请参考每一个产品下面的预订须知内容作为您的取消及退款政策的依据
1、如果您预订的行程没有特别注明相关的取消政策,也没有注明是不可取消的行程,那此行程是可以允许您提前7天以上取消(不含7天)、更改预订或减少人数,不赔偿对方任何损失费,但若在3-7天之内取消、更改或减少人数,则将收取总团款70%的费用作为违约费(违约费不包括机票损失);3天以内取消行程我公司将收取团款的100%做为赔偿金;
2、本公司保留单方面拒绝您的取消的权利,如果本公司认为您的取消是不合适的,并且有可能给本公司或与本公司合作的公司造成损失,比如,未按时低达集合地点,旅游行程开始后,自动离团等.
3、美国国家节假日期间,如新年、国庆节、劳工节、圣诞节、感恩节等其它国家性或者地方性重大节日的特殊状况,若客人报名后要求取消或更改此订单,则所交费用不能退还,敬请谅解!
4、凡涉及机票及火车票,船票的旅游团,因票务的特殊性,报名一经确认,这些票务有可能不能退票、不能改签、不能转让,所以若因客人的原因取消或更改订单,则由此造成的机票损失,由客人承担;
5、如果您所预订的行程有特别的取消及退款政策,我们将以此行程所注明的取消政策为准.